I paid but didn't get my login details

After you pay, DataMoon emails you a link to set up your account. If you can't find it, it's usually in spam or was sent to a different address.

Quick check

Search your inbox, spam, and junk folders for an email from DataMoon with an account setup or password link.

Causes and fixes

The email went to spam

Fix: mark it as "not spam" and use the link inside.

You paid with a different email address

How to tell: your receipt shows a different email than the one you're searching. Fix: search that inbox, or email us and we'll update your login email.

The setup link expired

Fix: email support and we'll send a fresh link.

Still not working?

Email support@datamoon.com with:

• The email address you paid with
• The date and amount of your payment (a receipt screenshot helps)
• The email address you want to log in with