Getting Started
What DataMoon is, setting up your account, and your first week.
Welcome to DataMoon
- What does DataMoon do?DataMoon identifies who visits your website, helps you build targeted audiences from consumer and business data, and sends those audiences to your ad platforms, CRM, or mailbox.
- DataMoon was formerly RetargetIQ and DataShopperRetargetIQ and DataShopper are earlier names for DataMoon. Same product, same team.
- What is identity resolution?Identity resolution connects anonymous website visitors to real consumer or business profiles.
- How to get help from DataMoonEmail support@datamoon.com for anything about your account. New customers can book a live onboarding session.
Set Up Your Account
- How to set up your account the first time you log inYour welcome email has a setup link. It walks you through four steps: password, details, mailing address, and your first website.
- I paid but didn't get my login detailsLook for the account setup email from DataMoon, including in spam. If it's not there, email support and we'll resend it.
- How to reset a forgotten passwordAsk support for a password reset email. The link is valid for 24 hours.
- How to change your passwordGo to Account Menu → Account Settings → Security, enter your current and new password, and click Update Password.
- How to book your onboarding callBook a live walkthrough with our team using the onboarding calendar link.
- Your first week with DataMoon: setup checklistFive steps to get value from DataMoon in your first week: log in, install the pixel, build an audience, connect a tool, and sync.