My payment failed or my account is paused

If a payment fails, you'll get an email about it. Accounts with balances more than 15 days overdue may be suspended until they're paid.

Restore access

1. Pay or update your payment method. Use the link in the failed payment email, or ask us for a new one. See How to update your payment method.
2. Pay every outstanding invoice. If more than one invoice is unpaid, each needs to be settled.
3. Email support at support@datamoon.com once you've paid. Include your account email and payment confirmation. We'll restore access.

Important notes

• Overdue balances may accrue interest at 1.5% per month, or the maximum rate allowed by law if lower.
• Accounts that stay unpaid may be terminated, and accounts can be deleted after termination. See How to permanently delete your account.

Full terms

See section 7 of the Terms of Service.