Account & Billing
Users, plans, payments, invoices, and cancellation.
Users and Plans
- What's included in your planYour plan sets how many websites you can track, how many visitors can be identified and enriched each month, how many users you have, and your AI credits.
- How to add a user to your accountEmail support with the new user's name and email. If you've used all your user seats, we'll confirm the cost of adding one before making the change.
- How to change your login emailEmail support with your current and new login email. We'll update it and confirm.
- How to add more websites or usersEmail support with what you need. Extra websites and users are billed monthly on top of your plan, and we'll confirm the cost before adding them.
Billing and Payments
- How to update your payment methodEmail support and we'll send a secure link to update your card. Links expire, so use it promptly.
- How to pay an invoice and get receiptsClick 'Pay this invoice' in your invoice email to pay by card or bank transfer. Email support for receipts.
- My payment failed or my account is pausedUpdate your payment method or pay the outstanding invoice, then email support to restore access. Accounts more than 15 days overdue may be suspended.
- Why was I charged?Charges can be your subscription, add-ons like extra websites, or direct mail. They may show as Retarget IQ LLC on your statement.